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PRIVACY POLICY

Last Updated: 10.31.24

 

Welcome to Cars & Trips. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, securely, and transparently. This Privacy Policy outlines how we collect, use, share, and protect your personal information in accordance with Singapore’s Personal Data Protection Act (PDPA) and industry standards for car rental services.

1. Information We Collect

When you use our website or services, we may collect the following types of personal information:

  • Personal Identification: Name, email address, contact number, and NRIC/FIN or passport number (for verification purposes).
  • Payment Information: Credit or debit card details and other payment details.
  • Driver’s Information: Driver’s license, car rental or leasing records, and any necessary certifications (e.g., PDVL/TDVL).
  • Vehicle Information: Vehicle preferences, rental history, and transaction details.
  • Location Data: Pick-up and drop-off locations and routes (for operational purposes).

2. How We Use Your Information

We use your personal data for the following purposes:

  • Service Delivery: To process car rentals, confirm bookings, and provide personalized customer support.
  • Payment Processing: To securely handle payments and transactions.
  • Communication: To inform you of booking confirmations, updates, and special offers (when consent is provided).
  • Compliance: To verify identity, eligibility, and meet legal or regulatory requirements.
  • Marketing: With your permission, we may send you promotional content. You can opt out at any time.

3. How We Share Your Informatio

We do not share, sell, or trade your personal data without consent except as follows:

  • Service Partners: We work with trusted vendors, including vehicle leasing partners and payment processors, who support our service delivery.
  • Legal Requirements: We may disclose information when required by law, such as in response to a court order or other government request.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred in accordance with this Privacy Policy.

4. Data Security

Cars & Trips uses robust security measures to protect your data, including:

  • Encryption: Secure data transmission for sensitive information, such as payment details.
  • Access Control: Limiting access to authorized personnel only.
  • Data Retention: Retaining personal information only as long as necessary for operational or legal purposes.

5. Your Rights

Under Singapore’s PDPA, you have the following rights regarding your personal data:

  • Access and Correction: You may request access to or correction of your personal information.
  • Withdrawal of Consent: You may withdraw consent for us to collect, use, or disclose your data at any time by contacting us.
  • Deletion: In certain cases, you may request the deletion of your personal data.

6. Use of Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and track site performance. You may adjust your browser settings to block cookies; however, doing so may affect certain functionalities.

7. Third-Party Links

Cars & Trips may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies. Please review their privacy policies before submitting your personal data.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this Policy regularly.

9. Contact Us

For questions, concerns, or to exercise your rights, please contact us at:

Cars & Trips
Email: sales@carsandtrips.com.sg
Phone: +65 9170 2773 | +65 8522 8456

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Cars and Trips Pte Ltd

1 Commonwealth Ln, #03-17 One Commonwealth, Singapore 149544

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